A reservation is confirmed when SideRide issues written booking confirmation and applicable payment requirements are met. A request alone does not guarantee service. By accepting these terms, you confirm that you are at least 18 and authorized to arrange the reservation and approve its charges.

All requests are subject to availability. A requested make, model, model year, color or specific vehicle is not guaranteed unless expressly confirmed in writing. Operational needs may require a comparable or higher-category substitute that safely accommodates the confirmed party and luggage. A material downgrade or change to the confirmed service requires your approval.

Your confirmation or accepted quote identifies the service, total price, payment due date, included gratuity and any minimum or service limit. No additional gratuity is required when included. Transfers, hourly service and packages have different billing units. Extra stops, time, vehicles or services require a revised price approved before they are provided.

Provide accurate passenger counts, contact details, pickup and destination information, luggage needs and requested assistance. Review your confirmation and report errors promptly. Be reachable and ready at the agreed pickup location. Call 479-640-7495 if you cannot locate your chauffeur. Missed pickups and voluntarily unused service are governed by the Cancellation & Refund Policy.

Seat belts and legally required child restraints must be used; seating and luggage capacity cannot be exceeded. Discuss child seats, mobility needs and unusual items before confirmation so we can plan suitable service. Service animals and disability-related requests are handled as required by law. Threats, illegal activity or unsafe conduct may require service to stop. Any claimed damage or extraordinary cleaning cost must be reasonable, documented and legally recoverable.

We understand that plans can change. The 72-hour cancellation deadline remains firm. Customer cancellations received less than 72 hours before the first scheduled pickup are nonrefundable. Reservations submitted less than 72 hours before the first scheduled pickup are nonrefundable. The Cancellation & Refund Policy explains the deadline, multi-leg reservations and how to cancel.

The Cancellation & Refund Policy forms part of these terms. Later website revisions do not automatically change an existing reservation. Arkansas law applies, subject to mandatory consumer protections. Nothing here waives liability or rights that cannot legally be waived. Contact info@sideridenwa.com or 479-640-7495 with questions or a service concern. If one provision is unenforceable, the remaining provisions continue to the extent permitted by law.