Cancel at least 72 hours before the first scheduled pickup for a full refund of amounts paid, including any included gratuity. The deadline uses the pickup location's local time, including daylight saving time. Exactly 72 hours qualifies. Example: a Friday 3:00 PM pickup has a Tuesday 3:00 PM cancellation deadline.

Customer cancellations received less than 72 hours before pickup are nonrefundable. Reservations submitted inside 72 HOURS of the scheduled pickup are NON REFUNDABLE This is a deadline before service, not a 72-hour grace period after booking. No-shows and voluntarily unused service are also nonrefundable.

Use the cancellation link in your reservation email or email info@sideridenwa.com with your name and reservation number. The deadline is based on when the cancellation reaches our reservation system or inbox, not when we read it. Keep your receipt; call 479-640-7495 if acknowledgement does not arrive.

For one reservation containing several legs, the 72-hour deadline is measured from its first scheduled pickup. Removing a leg after that deadline does not create a partial refund. Date, time and itinerary changes require SideRide approval and may change the price. Rescheduling does not automatically restore refund eligibility.

For eligible customer cancellations, the full amount paid is refunded to the original payment method; your provider controls posting time. Credits are not automatic and require written approval. If you prefer a credit instead of an eligible refund, contact SideRide to request that arrangement. A discretionary credit does not change the cancellation deadline for other reservations.

This policy concerns customer cancellations and does not remove refunds or remedies required by applicable law. The version you accepted when submitting your request applies to that reservation.